introduction/brief CV
Globalization is Today's Reality. Adaptability to change is key to survive and sustain in the rapid ever-changing global competition. Try to be innovator of change or at least be the follower of change, if you are not the both you will be out of competition.
publications
see all
SERVQUAL was modified to suit a particular study context time and again. Some researchers contented SERVQUAL‟s accuracy to measure service quality; others argued SERVPERF to be better scale to…
2015
courses
see all
Following are the Course Learning Outcomes which will be achieved NQF Learning Domains…