The topics for Final Exam are:
Chapter 10: Performance Review (page 122)
The process of reviewing performance (page 122-123)
The formal performance review meeting (page 124-125)
Why have performance reviews (page 126)
Objectives of performance reviews (page 127)
What criteria should be used? (page 129)
Outcome issues (page 130)
Performance review problem (page 133)
Self-assessment (page 137-139)
 
Chapter 12: Coaching (page 166)
Coaching defined (page 166-167)
The process of coaching (page 167- 168)
Approach to coaching (page 168-169)
Techniques of coaching (page 169-171)
 
Chapter 16: The impact of performance management (page 210)
How performance management is expected to improve performance (page 210-211)
Establishing the impact (page 211-213)
Latham and Locke (page 212-214)
McDonald and Smith (page 214)