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The topics for Final Exam are: Chapter 10: Performance Review (page 122) The process…
introduction/brief CV
Department of Management, College of Business Administration, KSU
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Abstract
Purpose – The purpose of this study is to examine the impact of service quality, perceived usefulness
and users’ cognitive satisfaction to determine the third-generation (3G)…
ABSTRACT
Prior research has mostly examined the satisfaction, intention,
and behavior of users toward technology and systems in general,
and little research has been dedicated to…
Abstract
Purpose – The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty.
Design/…
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Operations Management (OM) is an exciting area of management that has an important impact on the productivity of both manufacturing and services. OM involves the planning, coordinating, and…
Multiple teaching methods will be employed - lectures, class discussions, in-class exercises, and homework assignments. You will be expected to read and think about the assigned materials. …