course MGT 371: Operations Management Operations Management, 10e Principles of Operations Management, 8e Heizer and Render course attachements Chapter 9 - Layout Strategies Chapter 8 - Location Strategies Chapter 7 - Process Strategy and Sustainability Chapter 5 - Design of Goods and Services Chapter 6 - Managing Quality Chapter 4 - Forecasting Chapter 3 - Project Management Chapter 2 - Operations Strategy in a Global Environment Chapter 1 - Operations and Productivity