Evaluating the Usability of SAFEER e-services Implemented by the Saudi Arabian Cultural Mission (SACM) in the USA
Albalawi, Wafi . 2014
This study investigates the usability of SAFEER workflow implemented by the Ministry of Higher Education, Saudi Arabia on Saudis Students at the United States of America. It focuses on SACM employees’ perspective. Data were collected through a questionnaire distributed among all employees. In addition, open-ended questions were used to obtain more details to address the problem.
The study findings were unsurprising to the researcher. SAFEER e-service is effective tool to serve students dispersed on a huge country such as USA. Nevertheless, it needs more improvement and adjustment to accommodate users needs and requirements. The usability of the system is very low; more changes and options are required to make the system more effective and efficient.
The study suggests conducting similar study to investigate SAFEER usability form students’ perspective, in order to improve it and refine it.
Keywords: Usability, e-services, e-business, evaluation, Saudi Arabia.