The topics for final exam are:
Chapter 5:
Goods and services selection (Page 192)
Product strategy options (Page 193)
Product life cycles (Page 194)
Life cycle and strategy (Page 194)
Quality function and deployment (Page 196-197)
 
Chapter 6:
Defining quality (Page 245)
Implication of quality (Page 245)
Cost of quality (Page 246)
Total Quality Management (Page 248)
Continuous improvement (Page 248)
Six sigma (Page 249)
Employee empowerment (Page 250)
Benchmarking (Page 250)
Check sheets (Page 254)
Cause-and-effect diagrams (Page 255)
The role of inspection (Page 258)
 
Chapter 8:
The strategic importance of location (Page 364)
Labor productivity (Page 265)
Exchange rates and currency risk (Page 367)
Costs (Page 367)
Political risk, values and culture (Page 368)
Proximity to markets (Page 368)
Proximity to suppliers (Page 368)
Proximity to competitors (Page 368)
 
Chapter 11:
The supply chain’s strategic importance (Page 468)
Make-or-buy decisions (Page 471)
Outsourcing (Page 471)
Many suppliers (Page 471)
Few suppliers (Page 471)
Vertical integration (Page 472)
Joint ventures (Page 472)
Keiretsu network (Page 472)
Virtual companies (Page 473)
Supplier evaluation (Page 478)
Supplier development (Page 478)
Negotiations (Page 479)