King Saud University

College of Computer & Information Sciences

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For Academic Year/Semester:      1. Part 1: CSC 496: Year: 1430/31 Semester 1

2. Part 2: CSC 497: Year: 1430/31 Semester 2

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A1. Supervisor(s) : Dr. Safwan Qasem

A2. Project Title : CCIS Web Help application

A3. Number of Students : 4

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This project is in the domain of SW design and implementation. Its principal objective is designing and creating a web help application taking CCIS as an application domain.

The application shall allow all authorized users to log tickets (requests) to different college services (IT Support, Administration, and Departments) through a dedicated web page, to request a service or report a problem. The system shall store the tickets and assign them a specific identifier which can be used by the user to have a permanent feedback on the execution of his request.

The system shall assign each ticket to a specific service/department and to a specific employee within that service/department. The head of service/department shall have access to summary view about the load of the service employees and detailed statistics about the opened and executed tickets.

Once the user request is executed, the user is asked to fill a short electronic survey about the quality of service and eventually re-open the ticket if the problem was not really solved. The users filled surveys are archived and may be used for statistics.

This project is very close to the real world problems as it requests a team work and the use of multidisciplinary skills. The project associates the following domains: