1. Course Number: PHCL 455
1.1 Course Title: Communication Skills in Pharmacy Practice
2. Course Instructors:
Dr. Hisham S. Abou-Auda
Dr. Abdlatif A. Al-Dhuwailie Al Ghaihib
2.1 Course Coordinator: Dr. Hisham S. Abou-Auda
2.2 Course Teaching assistant:
3. Topics covered
1. Introduction, principles and elements of
2. interpersonal communication.
3. Communication interferences and barriers
4. Requirements for interpersonal communication.
5. Listening skills.
6. Patient evaluation.
7. Collection, organization and presentation of drug information to patient.
8. Patient interview
9. Effective telephone communication
10. Interpersonal persuasion
12. Patient education and counseling
4. Resources used
Official Books approved by the department"
1. Assorted papers, articles and handouts.
2. William N. Tindall , William, Ph.D. Tindall , Robert S. Beardsley , Carole L. Kimberlin , Helen Streubert Speziale. Communication Skills in Pharmacy Practice: A Practical Guide for Students and Practitioners. ISBN: 0781732956
3. Assorted Movies and Videotapes
5. Learning Objectives
This course is designed to:
1. Teach the student the principles of communication skills in pharmacy practice.
2. Teach the student the basic steps for patient counseling and education.
6. Study questions
1. Briefly discuss the major barriers in communication between the patient and the pharmacist?
2. True and False questions. An example of these questions is as follows:
To obtain more information, or feedback, you can simply restate what the other person has said and ask if what you heard was correct. This is called reflecting.
3. Multiple choice questions (MCQ) such as:
The manner in which you use your arms, legs, hands, head, face and torso may have a dramatic impact on the message you send to the patient. This aspect of non-verbal communication is called:
d) None of the above
7. Assignment to be given:
Questionnaires about many aspects of communication & making a group movie about certain communication situations.
8. Evaluation strategies
The students evaluated according to the following scheme:
1. Weekly Assignments. 20 Points
2. First Midterm Exam 20 Points
3. Second Midterm Exam 20 Points
4. Final Exam 40 Points
Total: 100 points