publication

Journal Article

2018

Published in:

Qualitative Market Research-An International Journal

Service Recovery as an Organizational Capability

Mjahed, Samiha . 2018

Volume Number

21

Issue Number

3

more of publication

publications

"Explorer les déterminants des comportements Pro-environnementaux des agriculteurs tunisiens" - "Exploring the drivers of Tunisian farmers' Pro-environmental behaviors"

by Samiha Mjahed, Imene Ben Yahia

2018

publications

Complaint management: the case study of a bank

by Samiha Mjahed, Abdelfattah Triki

2007

publications

Integrating Service Failure and Recovery into Knowledge Management

by Samiha Mjahed

2008