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             Communication Skills




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Communication Skills Exam


1.    What is the definition of communication?

2.    What is the process of communication composed?

3.    What are the main elements of communication barriers?

4.    What are the advantages and disadvantages of oral communication?

5.    What are the Guides toward of effective communication?

6.    What are the steps of successful presentation?






















Answer Sheet



1.    Communication = to make it common.

                               = to make it shared.

Communication deals (sending and receiving) with information, feelings, thoughts, messages, ideas, attitude, and understanding, ..etc.

Effective communication can be measured in terms of whether or not the sender’s message has had the intended impact on it’s receiver.


2.    Communication is a continuous process that composed of :

·       Sender ( thought and encoding ).

·       Medium (means, channels).

·       Receiver( reception, decoding, and understanding )

·       Message. (Transmission ).

·       Feedback.

·       Noise.


3.    1. Distractions;

a)    Senses, e.g. Poor lighting, Overheated room, smoke filed.

b)   Appearance, e.g. Poor appearance of a speaker, coffee spots on a written report.

c)    Lack of interest in the subject matter.


2. Inadequate Knowledge.( sufficient background).

3. Poor Planning and listening.

u  60% of our time is spent in listening.

u  Good listening is not easy.

4.Differences in perception:

u  Mental Filter which no two are identical.

u  Influenced by peoples skills, attitude, knowledge levels and sociocultural factors. 

     5.Emotions and Personalities;

         Both can play positive or negative role.

     6.Frozen Evaluation;

         e.g. Typical head nurse.


         In One language there are problems.

         In Different languages there are many problems.


4.    The advantages of oral communication are;

·       The feedback is immediate.

·       Possible clarification.

·       The effect can be noted.

·       Give feeling of importance.

                 The disadvantages are;

·       May take time.

·       May  be costly .


5.    Guides toward effective communication:

·       Clarify the messages.

·       Use familiar symbols.

·       Plan your  communication.

·       Consider receiver’s needs and interests.

·       Good selection of means.

·       Give required feedback.

·       Insure good environment.


6.    Good listening.( Compose the content of a presentation in six steps:

·       Objective.

·       Primary points.

·       Supporting material.

·       Transitions.

·       Recap and close.

·       Opening and preview.



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